Department of Defense

Enhanced Web Presence Leading to Cost Reductions and Improved Service for IC Customer

The Problem:

Octo’s Intelligence Community (IC) customer serves a broad array of customers through 100+ top level internet domains with no common structure or brand. The current structure does not meet customer needs and costs to maintain these web presences are not sustainable.

The Solution:

Octo leveraged our Enhanced User Experience (UX) solution. This approach includes a customer-centric methodology for web design, brand management, enterprise search, content management, interactive mapping, brand management, and information discovery.

Key Takeaways
  • Intelligence Community (IC) customer serves broad array of customers through 100+ top level internet domains with no common structure or brand
  • Current structure didn’t meet customer needs
  • Octo delivered Enhanced User Experience (UX) solution, including a customer-centric methodology for web design, brand management, enterprise search, content management, interactive mapping, brand management, and information discovery
  • Improvements resulted in significant cost reductions, enhanced service delivery and increased collaboration across the IC

The Benefits

The design, development, and delivery of the new web presence resulted in significant cost reductions, enhanced service delivery and increased collaboration across the IC.